Terms of Use

2.1 Acceptance

By accessing the Service, creating an account, uploading content, or clicking any acceptance button, you confirm that you have read, understood, and agree to be legally bound by these Terms and the Privacy Policy. These documents together constitute the entire agreement between you and the Company.

2.2 Eligibility

You may only use the Service if:

• you are at least 18 years of age;
• you have full legal capacity to enter into a binding contract in your jurisdiction;
• you are not accessing the Service from, and are not a national or resident subject to the laws of, a Restricted Jurisdiction (see Section 11);
• your use does not violate any applicable law, professional regulation, or contractual obligation.

2.3 Organizational Use

If you access the Service on behalf of a legal entity—a hospital, clinic, research institution, or other organization—you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” include that entity, and the entity accepts joint responsibility for compliance.

3.1 Professional Use Only

3.2 Non-Consumer Designation

Where applicable law permits, the parties agree that Users are professionals acting in the course of their trade, business, or profession. Standard consumer protection provisions do not apply to the fullest extent permitted by law. If you are a natural person acting outside any trade, business, or profession, mandatory consumer protections under EU or UK law may still apply to the extent they cannot be excluded.

3.3 Service Description

The Service enables Authorized Users to:

• upload medical documents in supported formats for AI-based analysis;
• receive AI Outputs including summaries, findings, timelines, and structured reports;
• store AI Outputs within a private, isolated Workspace for the applicable retention period;
• interact with AI systems via a document-anchored conversational interface;
• export AI Outputs at any time during the applicable retention period.

3.4 Modifications

We reserve the right to modify, update, suspend, or discontinue any aspect of the Service at any time, with or without notice. We do not guarantee the continued availability of any specific feature, integration, or functionality.

4.2 AI Limitations

AI Outputs are produced by automated systems and may contain: factual errors or hallucinations; omissions of clinically relevant information; misinterpretations of medical terminology or context; internally inconsistent, incomplete, or outdated information. The Company makes no representation that AI Outputs are accurate, complete, current, or suitable for any clinical purpose.

4.3 User Responsibility

You acknowledge and agree that:

• all clinical, diagnostic, and therapeutic decisions are your sole professional responsibility;
• AI Outputs must not be used as the sole or primary basis for any clinical decision;
• AI Outputs must be independently verified by a qualified healthcare professional before any reliance;
• you are solely responsible for obtaining appropriate professional consultation for all medical matters;
• reliance on AI Outputs without independent verification is entirely at your own risk and professional liability.

4.4 Scope of AI Processing

The Service reorganizes and summarizes information already contained within documents you upload. It does not generate independent clinical findings, diagnoses, or therapeutic conclusions. Any categorization, scoring, flagging, timeline organization, or correlation performed by the Service is derived exclusively from content already present in your Uploaded Content. The Service is not a medical device under any applicable regulatory framework, including the EU Medical Device Regulation (MDR 2017/745), UK MDR 2002, or equivalent national regulations.

4.5 Emergency Situations

4.6 Company Non-Liability

THE COMPANY SHALL NOT BE LIABLE FOR ANY CLINICAL OUTCOME, PATIENT HARM, ADVERSE EVENT, DIAGNOSTIC ERROR, OR THERAPEUTIC DECISION ARISING FROM OR RELATED TO RELIANCE ON AI OUTPUTS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

5.1 You as Data Controller

When you upload Uploaded Content containing personal data—including patient records or sensitive health information—you act as the independent Data Controller under GDPR, UK GDPR, and KVKK. You determine the purposes and means of processing that data and bear sole responsibility for establishing a lawful basis.

5.2 Company as Data Processor

For Uploaded Content and AI Outputs, the Company acts as a Data Processor, processing data solely in accordance with your instructions and within the parameters of these Terms. The Company acts as an independent Data Controller for account data, billing data, security logs, and technical metadata, over which it exercises independent discretion.

5.3 DPA Incorporation

This Section 5, together with the Privacy Policy, constitutes the data processing arrangement under GDPR Article 28. Where your organization requires a separately executed Data Processing Agreement, contact legal@medguide.app.

5.4 Upload Warranty

By uploading Uploaded Content, you represent and warrant that:

• you are the Data Controller with full legal authority over the data;
• you have a valid and documented legal basis for processing (including any required patient consent or professional authorization);
• you are authorized under applicable law and professional regulations to process such data;
• the upload and processing complies with all applicable data protection and healthcare regulations in your jurisdiction.

The Company does not verify, review, or validate Uploaded Content or the legal basis for its upload. All liability arising from unauthorized, unlawful, or improperly authorized data uploads rests solely with you.

6.1 Workspace Retention

AI Outputs are stored in your Workspace for the following maximum retention periods, measured from the date analysis is completed:

6.2 Fixed Limits

Retention periods are fixed service parameters. They cannot be extended by any means, including plan changes made after initial analysis, requests, or payment.

6.3 User-Initiated Deletion

You may delete AI Outputs or your entire Workspace at any time within the applicable retention period. Deletion is permanent and irreversible. The Company provides no recovery mechanism for deleted data.

6.4 Automatic Expiry

Upon expiry of the applicable retention period, all data in your Workspace is automatically and permanently deleted. The Company will not provide prior notice of automatic deletion.

6.5 Raw Document Handling

Uploaded documents (raw files) are deleted from active storage upon successful completion of AI analysis. If analysis fails, uploaded files are removed by an automated cleanup process within 48 hours of upload. Deletion covers primary storage and any processing artifacts.

6.6 Export Responsibility

6.7 Account Deletion

Upon account deletion, a 14-day grace period applies during which you may cancel the request. After 14 days, all associated data—AI Outputs, Workspace contents, and account information—is permanently and irreversibly deleted.

7.1 Authorized Use

You agree to use the Service only for lawful purposes, within the scope of your professional authorization, and in full compliance with applicable law, professional regulations, and ethical standards.

7.2 Account Security

You are responsible for maintaining the confidentiality and security of your account. You must notify us immediately at support@medguide.app of any unauthorized access. You accept sole liability for all activity conducted under your account credentials.

7.3 Prohibited Conduct

You must not:

• upload data you do not own, control, or have full legal authority to process;
• upload patient data or third-party personal data without a valid and documented legal basis;
• attempt to reverse-engineer, decompile, or extract source code, models, or algorithms from the Service;
• circumvent, disable, or interfere with security, rate-limiting, geo-restriction, or access control measures;
• access the Service from a Restricted Jurisdiction;
• use VPN, proxy, Tor, or other technology to mask your geographic location in order to bypass geographic restrictions;
• introduce malware, viruses, or malicious code into the Service;
• use automated tools, bots, or scripts to access the Service beyond authorized API usage;
• attempt to gain unauthorized access to any system, database, account, or infrastructure;
• use the Service in a manner that creates disproportionate load on the infrastructure;
• misrepresent your identity, professional qualifications, or authority to upload data;
• use the Service for any illegal, fraudulent, or unauthorized purpose.

7.4 Jurisdiction Compliance

You are responsible for determining whether your use of the Service complies with applicable laws in your jurisdiction, including healthcare data regulations, professional licensing requirements, and data localization obligations. The Company makes no representation that the Service is compliant with any healthcare-specific national regulation beyond those expressly addressed in these Terms.

8.1 Company IP

All intellectual property in the Service—including software, source code, AI models, algorithms, design, interface, documentation, trademarks, and branding—is owned by the Company or its licensors. Nothing in these Terms grants you any right, title, or license in Company IP beyond the limited right to use the Service in accordance with these Terms.

8.2 Your Content

You retain full ownership of all Uploaded Content. You grant the Company a limited, non-exclusive, royalty-free license to host, transmit, process, and store Uploaded Content and AI Outputs solely for the purpose of providing the Service. This license automatically terminates when the applicable data is deleted.

8.3 AI Outputs

You own all AI Outputs generated from your Uploaded Content. The Company claims no ownership over AI Outputs and does not use them for any purpose other than delivering the Service to you.

8.4 No Training Use

9.1 Plans

The Service is offered under subscription plans described on the Company's website. Plan details, features, usage limits, and pricing are subject to change with reasonable notice.

9.2 Payment

Paid subscriptions are billed in advance on a monthly or annual basis. Payments are processed through Stripe, Inc. or its applicable affiliates (“Stripe”), which operate as independent data controllers for payment data. The Company does not store, access, or process payment card data.

9.3 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless cancelled in advance. You authorize the Company to charge the applicable fees to your payment method on record at each renewal.

9.4 Cancellation

You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until expiry.

9.5 EU/UK Consumer Withdrawal Right

If you are a consumer domiciled in the EU or UK, you have the statutory right to withdraw from a subscription contract within 14 days of purchase. By initiating document processing or consuming analysis credits within this 14-day period, you expressly request immediate performance of the Service and acknowledge that your right of withdrawal is extinguished with respect to services already performed within that period.

9.6 Refunds

Refunds outside the statutory withdrawal period are not provided, except where required by applicable law. Discretionary requests may be submitted to support@medguide.app and will be reviewed on a case-by-case basis.

9.7 Price Changes

We reserve the right to modify pricing with at least 30 days' advance notice. Continued use after the effective date of a price change constitutes acceptance.

10.1 Company Measures

We implement commercially reasonable technical and organizational security measures, including encryption in transit and at rest, access controls, rate limiting, and security monitoring.

10.2 No Absolute Guarantee

No information security system provides absolute protection. We do not warrant that data will be immune from unauthorized access, loss, or disclosure. In the event of a breach affecting your data, we will notify you in accordance with applicable legal obligations.

10.3 User Obligations

You are responsible for: (a) maintaining the security of your account credentials; (b) ensuring devices used to access the Service are adequately secured; and (c) promptly reporting any suspected security incident to support@medguide.app.

11.1 Restricted Jurisdictions

The Service is not available in the following jurisdictions (“Restricted Jurisdictions”):

• United States of America (and its territories and possessions)
• United Arab Emirates

Access from Restricted Jurisdictions is blocked at the network level. Attempting to access the Service from a Restricted Jurisdiction is a material breach of these Terms.

11.2 Circumvention

11.3 No Compliance Representation

The Company makes no representation that the Service complies with the laws of Restricted Jurisdictions or any other jurisdiction not expressly supported.

13.1 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• loss of profit, revenue, or business;
• loss or corruption of data;
• loss of opportunity, goodwill, or anticipated savings;
• indirect, incidental, special, consequential, exemplary, or punitive damages;
• any clinical outcomes, patient harm, adverse events, or therapeutic decisions;
• damages arising from reliance on AI Outputs;
• damages arising from subprocessor failures, third-party service outages, or internet disruptions;

in each case whether arising in contract, tort, strict liability, or otherwise, and whether or not the Company has been advised of the possibility of such damages.

13.2 Aggregate Cap

13.3 Exclusions

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot lawfully be excluded or limited.

15.1 Termination by You

You may terminate your account at any time through your account settings.

15.2 Suspension or Termination by Us

We may suspend or terminate your access immediately, with or without notice, if:

• you violate any provision of these Terms;
• your use creates material legal, regulatory, reputational, or security risk to the Company;
• we are required to do so by law or a regulatory authority;
• you attempt to circumvent geographic restrictions;
• your account shows signs of fraud, abuse, or compromise.

15.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. Data will be deleted in accordance with Section 6. No refunds will be issued for any unused subscription period, except as required by applicable law.

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.

18.2 Jurisdiction

The parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of all disputes arising from or relating to these Terms or the Service.

18.3 EU Consumer Carve-Out

If you are a consumer habitually resident in a Member State of the European Union, nothing in these Terms deprives you of the protection afforded by mandatory provisions of the law of your country of habitual residence. You may bring proceedings in the courts of your country of habitual residence in accordance with Regulation (EU) No 1215/2012.

18.4 Alternative Dispute Resolution

EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

19.1 Severability

If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary, or severed, without affecting remaining provisions.

19.2 Waiver

No failure by the Company to enforce any right constitutes a waiver of that right.

19.3 Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between the parties regarding the Service, superseding all prior agreements on the subject matter.

19.4 Language

The binding and governing version of these Terms is the English-language version. In the event of any conflict with a translated version, the English version prevails.

19.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without the Company's prior written consent. The Company may assign its rights and obligations freely, including in connection with a merger, acquisition, or restructuring.